At a Glance
- Industry: Global SaaS Enterprise
- Engagement type: Managed SOC with SOAR Automation + Real-Time Response
- Tech stack: Microsoft Sentinel SIEM with global ingestion, Logic Apps SOAR, regional threat intelligence feeds, Microsoft Defender XDR, named India-based analysts
- Outcome: All critical and high-severity findings remediated and re-tested with no critical issues remaining at close.
- Delivered by: ISO/IEC 27001:2022 certified consultants with OSCP, OSEP, CISA, CISM credentials.
Compliance Frameworks Satisfied
Client Overview
Industry: Global SaaS Enterprise
Product: B2B SaaS platform serving customers across 4 continents
Tech stack: Microsoft Sentinel SIEM with global ingestion, Logic Apps SOAR, regional threat intelligence feeds, Microsoft Defender XDR, named India-based analysts
The client operates across 12 time zones with offices in India, the US, UK and Singapore. Enterprise customers in regulated industries (US healthcare, EU finance) demanded 24x7 monitoring evidence as a contractual obligation.
Challenge
Three factors drove the urgency of this engagement:
- Coverage gaps. Single 9-to-5 IST security team meant off-hours incident response was effectively non-existent
- Long off-hours dwell time. Confirmed incidents detected at 2 AM IST went unaddressed until 9 AM, giving attackers 7+ hours of dwell time
- Contractual 24x7 obligation. Enterprise customers in US healthcare and EU finance required documented 24x7 monitoring evidence as contract terms
Our Approach
Codesecure delivered a structured engagement combining automated coverage with deep manual testing focused on the specific risk areas for this client.
Scope of Testing
The engagement covered the following primary areas:
- Deployed Microsoft Sentinel with global data source ingestion across all regions
- Implemented follow-the-sun managed SOC with India-based analysts covering 24x7
- Built SOAR automation for top 20 incident types with regional-specific playbooks
- Integrated regional threat intelligence feeds (CISA US, NCSC UK, MAS Singapore)
- Established communication protocols with regional IT leads for after-hours incidents
- Created executive dashboards with regional breakdowns for global leadership
- Quarterly purple team exercises validating coverage across all regions
// Tooling Used
Reporting & Walkthrough
Executive summary delivered alongside a technical report containing reproducible PoC steps, CVSS v3.1 severity scoring and developer-actionable remediation guidance. Live walkthrough with the client team covered every critical finding with reproduction and recommended fix path.
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Critical Findings
- Continuous 24x7 monitoring with zero coverage gaps across all regions
- Mean time to detect (MTTD) reduced from 8 hours average to under 30 minutes
- Mean time to respond (MTTR) reduced from 14 hours to 90 minutes for high-severity incidents
High & Medium Severity
Automated containment for 60% of confirmed incidents, freeing analysts for complex cases; successfully passed enterprise customer audits in US healthcare and EU finance verticals; zero off-hours incidents going unaddressed for the entire 12-month period; regional-specific playbooks tuned for jurisdiction-specific threats; quarterly purple-team validation across all regions.
Before vs. After
Before Engagement
- 9-to-5 IST single-shift coverage
- 8 hour MTTD average
- Off-hours incidents lingering 7+ hours
- Enterprise deals blocked on 24x7 evidence
- No regional threat intelligence integration
- Single-region executive visibility
After Remediation
- 24x7 follow-the-sun coverage
- Under 30 min MTTD
- Off-hours response within SLA
- USD 8M+ enterprise deal value unlocked
- Regional threat intel integrated
- Executive dashboards by region
"Our US enterprise customer kept asking how we monitored their data overnight in India. With Codesecure's managed SOC, the answer became simple: 24x7 named-analyst coverage with regional context. We unlocked USD 8M in deal value almost immediately."
Anonymous, CISO, global SaaS enterprise
Key Lessons
What Other Teams Can Take Away
- Global businesses cannot afford regional security gaps. Single-shift coverage means attackers operate freely in your off-hours.
- Follow-the-sun managed SOC scales. India-based managed SOC with regional shift coverage delivers 24x7 at fractional in-house cost.
- Regional threat intelligence matters. CISA, NCSC, MAS feeds catch jurisdiction-specific threats generic feeds miss.
- Contractual evidence is monetizable. Documented 24x7 monitoring unlocks enterprise deals worth substantially more than the program cost.
Conclusion
Global businesses cannot afford regional security gaps. Follow-the-sun managed SOC with SOAR automation delivers measurable improvements in detection and response while satisfying contractual and regulatory requirements across jurisdictions. The combination of real-time monitoring, automated containment for routine incidents and human-led escalation for complex cases scales security operations without scaling headcount linearly.
For multi-region Indian businesses serving US, EU, UK, Singapore or Middle East customers, 24x7 managed SOC is a contractual and competitive necessity. Codesecure delivers global-aware managed SOC programs with India-based named analysts, regional threat intelligence integration and SOAR automation.
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Codesecure is an ISO/IEC 27001:2022 certified cybersecurity firm. We deliver fixed-price engagements with named consultants and executive-ready outcomes across India, UAE, Saudi Arabia, Australia, Singapore and Maldives.
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